Protecting customers' privacy has always been the top priority of Regal Hotels. The Personal Data (Privacy) Ordinance of Hong Kong Special Administrative Region is strictly observed by us. All the personal data collected is handled with strict confidentiality.
Access and Transfer of Personal Data
Only our authorised staff are permitted to access to our customers' personal information in our database. Such information may be used by Regal Hotels, its business partners, agents, contractors or third party service providers who provide services to our company for the following purposes:-
Certain parts of the web pages on this website contain "Cookies", which are used to help you navigate. Cookies are text files placed in your computer's Internet browser to store your preferences. Cookies, by themselves, do not provide us your personal data including email address. Regal Hotels International only obtains this information when you elect to provide us with the same. However, once you choose to furnish the website with your personal preferences, such preferences (e.g. language, font size, etc.) may be linked to data stored in the Cookies. Most browsers are initially set to accept Cookies. If you prefer, you can disable Cookies in your browser or direct the browser to inform you when Cookies are to be accepted. However, if you elect to disable Cookies, certain functions of this website may not be available to you.
Personal Data Collected
To facilitate us in providing information and services to our customers, we collect the personal data below for the said purposes:
To Opt-out, Access or Correct Personal Data
We provide the following opt-out channels for our customers to unsubscribe from receiving our information and services.
Please send to email@example.com together with your TripWallet member name, the opt-out email address, and the TripWallet member newsletter/ hotel newsletter that you would like to opt-out.
Please request by mail to TripWallet, 11/F, 68 Yee Wo Street, Causeway Bay, Hong Kong.
Customers will be removed from our mailing list within SEVEN business days upon our receipt of their request.
To access or correct personal data, please send the request by mail to TripWallet, 11/F, 68 Yee Wo Street, Causeway Bay, Hong Kong or by email at firstname.lastname@example.org. We may charge a reasonable fee for processing any data access request. However, no fee will be charged for unsubscribing from receiving our information and services.
Retention of Personal Data
Personal data will only be retained for a time period we think necessary. Unless the personal data is retained to satisfy any applicable statutory or contractual obligations or for the purpose of investigation, detection and prosecution of crime, Regal Hotels will destroy any personal data it may hold in accordance with its internal policy.
Notice for Direct Marketing
We may use your personal data including your name, contact information and other information collected for marketing communications such as news, promotions, offers, and joint promotions with third parties, and surveys via email, direct mail, SMS, and telephone.
Please find below the products and services provided by Regal Hotels:
This notice is written in English and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.
Updated and effective from 31 January 2018